Website Help & FAQ

Anyone can read the activity pages and the Calendar. You need to log in to:

• join an activity group (the green Join button only appears when you're logged in),
• see a group leader's phone and email,
• use the Member Directory and Forums,
• register for luncheons and other events, and
• use My Settings.

Click Log in in the top corner of any page. Once you're logged in, your name appears there instead.

1. Click Log in.
2. Click Forgot password.
3. Enter the email address you gave SIR and click the button to send a reset link.
4. Check your email (and your spam/junk folder) for the reset message and follow the link.

The link expires after a while, so use it soon. If no email arrives within 15 minutes, email us.

You must use the same email address SIR has on file for you. If you've changed email addresses, or you aren't sure which one we have, email us and we'll check.

SIR San Mateo has groups for golf, pickleball, bocce, bowling, cards, books, technology, stock study, genealogy, wine, beer, a monthly burger lunch, and more. Open the Activities menu at the top of any page to see each group's page, with when and where it meets.

1. Log in.
2. Open the group's page from the Activities menu.
3. Click the green Join button (for example, Join Bocce ▸).
4. A short list of activity groups appears. Tick the box for the group you want.
5. Click Save. You're taken back to the group's page.

That's it. Joining also puts you on the group's email list, so you'll get its announcements. You can tick more than one group at a time.

Golf has two groups, Golf - 18 Hole and Golf - 9 Hole. Tick one or both.

If you don't see the Join button, you're not logged in. The page will say "Members: sign in to join" instead.

1. Log in and click My Settings at the bottom of any page.
2. Click Change my profile info.
3. Under Activity Groups, untick the group.
4. Click Save.

You'll stop getting that group's emails. You can join again anytime.

Log in and open the group's page. The group leader's name, phone and email are shown there. (They're hidden from visitors who aren't logged in, to protect their privacy.)

Usually not. Most groups are drop-in: just show up. Each group's page and the Calendar say whether a sign-up is needed. 18-hole golf and the luncheons are the main ones that need registration.

Log in, then click My Settings at the bottom of any page. You'll see four buttons:

• Change my profile info: name, address, phone, email, and your activity groups
• Change my email settings: which SIR emails you receive
• Change my privacy settings: what other members can see about you
• Photo release & liability waiver: read the waiver and record your answers

After you make a change, click Save. A Done — go back button returns you to where you started.

1. Log in and click My Settings at the bottom of any page.
2. Click Change my profile info.
3. Make your changes and click Save.

If you change your email address, use the new one the next time you log in.

Yes, and we encourage it. It helps members put names to faces. In My Settings → Change my profile info, look for the photo field and upload a picture from your computer or phone, then click Save.

Only logged-in members can see the Member Directory. To choose which of your details other members can see, go to My Settings → Change my privacy settings.

Go to My Settings → Change my email settings and tick or untick the kinds of email you want, such as event notices and newsletters. To stop one activity group's emails, leave that group (see Activity Groups).

Please don't turn off everything, or you'll miss luncheon and activity notices.

Go to My Settings → Photo release & liability waiver. Read the waiver, click the button to record your answers, then click Save. You can change your photo-release answer the same way at any time.

Open the Calendar. It shows a month at a time; use the arrows to change months, or click List to see events as a list.

• Drop-in activities (most groups): click one to see when, where, cost, and who to contact. No sign-up needed.
• Events marked ↗ need registration. Clicking one takes you to its registration page.

1. Log in.
2. On the Calendar, click the event marked ↗ to open its registration page.
3. Click Register and follow the steps.
4. You'll get a confirmation email when you're done.

Drop-in activities don't need this. Just come.

If the event allows guests, you'll see a place to add them while you register. Enter each guest's name, and their fee (if any) is added to your total. If you don't see a guest option, the event is members-only. Ask the group leader if you're not sure.

Events with a fee, such as luncheons and field trips, show the price on the event page. After you click Register, you can:

• Pay online with a credit or debit card. This is the fastest way.
• Pay by check if the event offers that choice. [CHECK: who checks go to]

You'll get an email receipt after paying online. If you chose to pay later, you'll get an invoice by email with a link to pay online.

You'll get a confirmation email right after you register. Check your spam/junk folder if it doesn't arrive. You can also log in and open the event's registration page again: it shows that you're already registered.

Some events have a waitlist. If you see a Join waitlist button, click it, and you'll be notified if a spot opens. Otherwise, contact the group leader, who may know of cancellations.

Log in and open the event's registration page (from the Calendar, or the link in your confirmation email). Look for the option to view, edit, or cancel your registration. If you can't make the change yourself, contact the group leader or email us.

We work to keep them in sync. If they disagree, the website Calendar is usually the most current. If in doubt, check with the group leader.

Annual dues are $[CHECK amount] and are due each [CHECK month]. To see your own renewal date, log in, click your name in the top corner, and choose View profile.

The website sends you a reminder email before your dues are due, and again if they become overdue. Make sure your email address is current (My Settings → Change my profile info) so you get these reminders.

The easiest way is to click the link in your renewal reminder email. It takes you straight to the renewal page. Or:

1. Log in, click your name in the top corner, and choose View profile.
2. In your membership details, click Renew.
3. Check the details, then click Pay online.
4. Enter your credit or debit card information and submit.

You'll get an email receipt.

Yes. Make your check payable to [CHECK payee name] and [CHECK: mail it to ... / give it to the Treasurer at a luncheon]. Please write your name on the check so we can credit the right member.

Yes. Payments are handled by our website's secure payment service. SIR San Mateo never sees or stores your card number.

Log in, click your name in the top corner, and choose View profile. It shows your membership status and next renewal date. If you paid online, you also have an email receipt. If something looks wrong, email us.

If dues aren't paid by the due date, your membership may show as lapsed and you may lose access to members-only pages until you renew. Just renew as usual (online or by check) and your access returns. Contact the Treasurer [CHECK name] with questions.

The forums are online discussion boards where members ask questions and share news. Log in and open Member Forums to see the list. Some groups, like the Tech group, have their own forum.

1. Log in and open the forum.
2. To answer, open a topic and click Reply.
3. To start a new discussion, click Create Topic. Begin the title with one of the labels shown in the forum's "How to post" box, such as [Help] or [Ask].
4. Type your message and click Post.

Every post shows your name. Please don't post phone numbers, addresses or passwords.

Yes. Click Subscribe to forum to get every post by email, or open a topic and subscribe to just that one. Click Unsubscribe to stop.

Yes. On a phone, the menu is usually hidden behind a ☰ button (three lines) at the top. Tap it to see all the pages. My Settings and Help are at the very bottom of each page.

Yes. The free WildApricot for Members app (iPhone and Android) lets you view events, register, and look up members. Log in with the same email and password you use on the website. To join a group or change your settings, use the website.

On a computer, hold Ctrl (or Cmd on a Mac) and press + to make the page bigger, or − to make it smaller. On a phone or tablet, spread two fingers apart on the screen to zoom in.